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| Return Policy | |
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Wrong Item(s)?
Inform us within 7 days of receipt and we'll swing into action! Resolution is dictated by product availability. If the item is still in stock, we'll ship a new one pronto. If the item is no longer in stock, you'll have the option of making a new selection or receiving a refund.
Damaged Item(s)?
If the product(s) was obviously damaged during shipping (i.e., a mangled box along with a mangled product) then you must file a claim with the expediter, i.e., UPS, Fed Ex, etc.
Change Your Mind or Don't Like The Item(s)?
We understand these things happen, but we cannot accept carte blanche returns. Please follow these rules:
1) You must call to obtain a Return Authorization Number. If you return anything without a Return Authorization Number and/or to an incorrect return address, your account will be charged an additional handling fee of 20% and the additional shipping charges for the item(s) to be sent back to you. Not all items can be sent back to their point of origin nor to our home office.
2) YOU are responsible for the cost of return shipping and a 25% Restocking Fee.
3) The Restocking Fee is non-negotiable.
4) ALL returned items MUST be unused and in their original packaging.
5) All sales will be considered FINAL after 7 days of receipt.
We reserve the right to inspect all returns before final resolution. This isn't something we generally do, but sometimes we have to be as careful as you ... unfortunately.
We would like to thank you in advance for your understanding & adherence to our policies. |
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Return Policy
